Return Policy

We offer a 100% money back guarantee, If any of our products that you have purchased from us comes damaged or out of shape, we will give you a 100% refund (excluding delivery charge).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.

How do the users tell you that they want to return the goods in the first place?

The customers communicate to us on returns through an email to [email protected]

Where is the warehouse users are supposed to post products to?

Information on where the products needs to be posted back will be provided to you be the mail.

Do you refund users for postage expense of returning the goods or not?

No. We do not refund users for postage expense incurred for returning goods.

What is our replacement guarantee?

We offer replacement of the product if it is damaged or in a bad shape only when claimed within 1 week of delivery.

When are returns not possible?

Returns are not possible in the following cases:

      • Used products
      • Return request is made outside the specified time frame.
      • Products with tampered or missing serial numbers, including price tags & labels.

Can I return Part of My order?

Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 30 days from the date of purchase.

When are refunds provided?

Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

I have requested for replacement when will I get it?

Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.

Exchange

No Exchange of products is allowed.

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Ayu Swasth Private Limited,

F2-50,  Sector- 88

Faridabad, Haryana, 121001

Mail- [email protected]

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